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    • Cancellation Policy

    Once an order is confirmed, Chi-Chimpu Toys will not accept return or refund requests . However, in any of the below situations, we are more than happy to work out the solution that is fair to all the parties.

    In case of Damaged product:

  • Chi-Chimpu Toys needs to be notified of damaged product within 3 days from delivery date via email to chichimputoys@gmail.com
  • In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.
  • In case of multiple item shipments, only the affected product can be returned and replaced.
  • We will be happy to re-send and replace the product(s) on immediate basis.
  • Email will be responded to within 48 hrs and full assistance will be provided thereafter.

    • In case of Missing product:

  • Chi-Chimpu Toys needs to be notified of missing product within 3 days from delivery date via email to chichimputoys@gmail.com
  • In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent.
  • We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product.

    • In case of spoiled product:

  • Chi Chimpu Toys needs to be notified of spoilage of product within 8 days from delivery date via email to chichimputoys@gmail.com
  • In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared.
  • We will work with you on providing an amica ble solution.
  • Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
  • Email will be responded to within 48 hrs, and full assistance will be provided thereafter.

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